Privacy Policy

Last updated: March 14, 2026

PippinBot ("Pippin", "we", "us", or "our") operates the website pippinbot.com and related services. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services.

1. Information We Collect

When you contact us via SMS, email, website chat, or social media, we may collect:

Contact information: phone number, email address, social media handle
Message content: the text of messages you send to us
Conversation history: records of our interactions to provide continuity of service
Device and usage data: IP address, browser type, and access times when visiting our website

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested services
Maintain conversation context across interactions
Improve our AI agent's responses and service quality
Process payments and deliver completed work
Send service-related communications

3. AI Processing

Your messages are processed by AI language models (currently Anthropic's Claude) to generate responses. Message content is sent to these AI providers for processing. We do not use your conversations to train AI models. Please avoid sharing sensitive personal information (SSNs, passwords, financial account numbers) in your messages.

4. Data Storage and Security

Your data is stored on secure servers. We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or destruction. Conversation histories and customer records are stored in encrypted form on our servers.

5. Data Sharing

We do not sell your personal information. We may share data with:

Service providers: AI providers (Anthropic), communication platforms (Twilio, Meta), and payment processors necessary to deliver our services
Legal requirements: when required by law, regulation, or legal process

6. Data Retention

We retain conversation histories and customer records for as long as necessary to provide our services. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Opt out of non-essential communications
Request a copy of your conversation history

8. SMS/Text Messaging

By texting our phone number, you consent to receiving SMS replies from Pippin. Message and data rates may apply. You can stop SMS communications at any time by texting STOP. Message frequency varies based on your interactions.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: